Hotel Reservation / Call Center Agents
Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin, Nevada but will be a formal work from home position. Work from Home will be done upon satisfactory completion of on-site training.
Responsibilities:Answer all incoming calls in a friendly, energetic and efficient manner.
Answer all incoming calls for all Golden Nugget properties.
Provide guests with information concerning the hotel amenities and services.
Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.
Suggest relevant upsells and convert calls into reservations.
Effective in following and achieving department sales goals.
Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.
The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
Exceptional Customer Service skills are essential for this position.
Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM.
A speed-test will be required to confirm at-home capability. 30mbps minimum download speed is required.
Experience with LMS/AS-400 is required.
Intermediate computer skills required, i.e. Web Browsing, Email, Typing
MS Outlook, Excel and Word
What we offer you:
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Eaton's Engineering Service & Systems (EESS) Divisionis seeking a Power Systems Training Specialist for external trainings to join our team. Eaton has the largest and most experienced team of field services professionals in the industry, and we are looking to further build...
...driving better decisions for all kinds of businesses.Oracle Design believes UX has a superpower to lead with beautiful, compelling visions of... .... You're comfortable facilitating across disciplines and levels, using design thinking and craft to build alignment and move...
...We are seeking a Scientist / Sr. Scientist to join the Protein Science team at our Menlo Park HQ. As a member of the Protein Science... ..., efficient time management, excellent organizational and communication skills, and a passion for science. The role is laboratory-based...
...with a start time of 6:00pm Benefits: Union, Medical, Dental, Vision, Retirement,... ...Responsibilities: The Ergo Line Machine Operator efficiently and effectively operates all... ...molder, labeler, filler, inspection equipment, packaging equipment, palletizer, as well...
...We are hiring Warehouse Workers / Package Handlers for our Fontana, CA location. Applying is quick and easy talk to a recruiter today... ...Load trucks for deliveries Be a team player everyone works together to get the job done! Skills You Need Ability to...