Job Description
Job Title: Orthopedics Surgical Scheduler & Clinical Administrative Assistant
Location: Oakland Orthopedics and Sports Medicine/Clarkston Pain & Rehab
Job Type: Full-Time, In-Person
Reports To: Office Manager
Position Summary: We are seeking a detail-oriented, proactive, and compassionate individual to join our orthopedic team as a
Surgical Scheduler and Clinical Administrative Assistant . This dual-role position is essential to ensuring seamless coordination of surgical procedures and providing crucial support to both the front office and clinical departments. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional communication skills, and is committed to delivering excellent patient care and administrative support.
Key Responsibilities: Surgical Scheduling (Orthopedics): - Coordinate and schedule surgical procedures in collaboration with physicians, surgery centers, and patients.
- Confirm surgical insurance coverage, pre-authorizations, and patient financial responsibilities.
- Coordinate with durable medical equipment (DME) providers and vendors for surgical needs.
- Liaise with home physical therapy services for post-operative care planning.
- Provide patients with comprehensive pre- and post-operative instructions and address all related questions or concerns.
- Ensure all pre-op documentation, imaging, labs, and clearances are received and uploaded before surgery.
- Maintain effective communication with the surgical center regarding scheduling, documentation, and logistics.
- Track surgery cases for completion, follow-up, and billing accuracy.
Clinical and Administrative Support: - Serve as a key support to the Office Manager by assisting with administrative and operational tasks.
- Provide backup support to reception and clinical departments during periods of high volume or low staffing.
- Assist with patient check-in/out, appointment scheduling, and phone management as needed.
- Maintain accurate records and documentation in the electronic health record (EHR) system.
- Communicate effectively with internal teams to ensure patient needs are met and workflows are uninterrupted.
- Perform other duties as assigned by leadership to ensure office efficiency and high-quality patient care.
Qualifications: - Required: High school diploma or equivalent
- Preferred: Associate’s degree, CMA or medical office certification
- 2+ years of experience in a medical office, preferably orthopedics or surgical scheduling
- Proficiency in electronic medical records (Athena EHR preferred), Microsoft Office Suite, and medical terminology
- Strong interpersonal, organizational, and problem-solving skills
- Ability to manage multiple tasks with precision and professionalism
- Comfortable communicating with patients, providers, and vendors
Physical Requirements: - Ability to sit, stand, and move throughout the day
- Occasional lifting or moving of office supplies or patient records
- Regular in-person attendance is required
Why Join Us? At OOSM/PMR we are committed to excellence in patient care and employee satisfaction. Join a supportive and collaborative team where your attention to detail and administrative talents directly impact patient outcomes and practice success.
Job Tags
Full time, Work at office,