Job Description

Essential Job Functions

• Support sales team by maintaining and updating the CRM (tracking inquiries, referrals, tours, follow-ups, admissions and move-outs), unit status board, and daily and weekly census reports.
• Be familiar with and follow the current marketing plan, reviewing plan as needed with the Marketing Director.
• Act as back up on the sales team for response to inquiries, tours, and to staff on-site marketing events as needed.
• Assist in the admission process as needed including scheduling nursing assessments, lease signing, unit readiness tracking, etc.
• Track inventory of brochures and other printed sales materials.
• Assist in interviewing residents/guardians and obtaining required information and signatures.
• Maintain an accurate record of available units. Maintain a current listing of all residents and assigned unit numbers. Provide copies of such listing to nursing service, administrative personnel, government agencies and personnel, etc., as necessary.
• Maintain a resident waiting list in accordance with established policies and procedures.
• Maintain daily, weekly and monthly census report.
• Perform other job-related duties as assigned.

Knowledge and Critical Skills

• Direct marketing/sales to potential referral sources with the result being referrals and admissions to this facility.
• Be able to make independent decisions and follow instructions.
• Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public. 
• Capable of working with ill, disabled, elderly, and emotionally upset people within the facility. 
• Communicate effectively in a manner that is sufficient for effective communication with supervisors, team members, prospects, residents, and families.
• Knowledge/proficiency of Microsoft Office Suite.

Education and Experience

• Must meet all applicable state and federal requirements for this position.
• A Bachelor's Degree from an accredited college/university or experience in health care marketing. 

Supervisory Responsibility

This position does not have any direct reports or supervisory requirements. 

Working Conditions and Physical Demands

Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.

Physical Requirements - The Physical activities of this position involve:

• Prolonged periods of sitting at a desk and working on a computer & telephone
• Walking the property while touring, meeting with prospects and lease signings
• Must be able to lift 15 pounds at times
• Alternating between standing and sitting

Cognitive Requirements - The Cognitive activities with or without prosthetics of this position are:

• Executes tasks independently
• Ability to express yourself clearly and effectively
• General computer literacy

Environmental Requirements - An individual in this position may be exposed to:

• Ambient room temperatures, lighting and traditional office equipment as found in a typical office environment
• May be exposed to variable temperatures and conditions while off-site

Other Requirements - 

• Off-site travel may be required
• Able to work flexible hours as needed

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

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